At Eemmyofl, we are committed to making sure every customer is satisfied with their purchase. If for any reason your order does not meet your expectations, we provide a clear and simple process for returns and exchanges. Please review the policy carefully.
Eligibility for Returns and Exchanges
- You may request a return or exchange within 30 days from the date your order is delivered.
- To be eligible, items must be unused, in their original condition, and include all packaging, tags, and labels.
- Personalized or custom-made items cannot be returned unless they are defective or we made an error in fulfilling the order.
- Items must be in a condition suitable for resale. Products that are worn, altered, or damaged by the customer will not be accepted.
How to Initiate a Return or Exchange
- Contact our customer service team within 30 days of receiving your order to request a return or exchange.
- Do not send items back to the original shipping address. A specific return address will be provided to you via email once your return request is approved.
- Our team will guide you through each step to ensure your return or exchange is processed correctly.
Return Shipping Responsibilities
- For domestic returns within the United States, we provide a prepaid return shipping label. This ensures that returning items is simple and free for you.
- For international returns, the customer is responsible for all return shipping costs. We strongly recommend using a trackable shipping service to guarantee safe delivery. We cannot reimburse international shipping fees.
Refunds
- Once we receive and inspect your returned item, we will process your refund to the original payment method.
- Refunds typically appear in your account within 5–7 business days, depending on your payment provider.
- Refunds will only be issued for items that meet the eligibility criteria.
Exchanges
- You may exchange your product for another item of equal or lesser value.
- After your returned item is received and processed, we will ship the replacement item to you at no additional cost.
Damaged or Defective Items
- If your order arrives damaged or defective, contact us within 7 days of delivery.
- Please provide photos if requested, so we can verify the issue.
- In these cases, we cover the return shipping costs and will provide either a full refund or a replacement item.
Non-Returnable Items
- Custom or personalized products (unless defective or sent incorrectly).
- Products purchased as part of a sale, promotion, or clearance event (unless defective or damaged).
Important Notes on Returns
- Always wait for our confirmation email with the approved return address before sending any items. Returning items to the wrong address may delay processing or cause your return to be rejected.
- Use a trackable shipping method to ensure your item reaches us safely.
Contact Information
If you have questions about returns, refunds, or exchanges, or need assistance with your request, please contact our customer service team:
- Email: support@karom.shop
- Phone: +1 (208) 508-9288
- Return Mailing Address: Will be provided via email after your return request is approved.
Our goal is to make the return or exchange process as smooth, secure, and transparent as possible for our customers.