1. What materials are used in your hair accessories?
Our accessories are made from carefully selected materials such as sturdy metals, soft fabrics, imitation pearls, crystals, and sometimes natural stones. Each material is chosen to balance comfort and durability.
2. How do I pick the best accessory for my hair type?
We offer designs for different hair types. For thick hair, larger clips, combs, or headbands usually provide a better hold. For fine or thin hair, smaller pins or lightweight clips add elegance without slipping.
3. What’s the best way to care for my accessories?
Keep your pieces away from water, perfume, or hair spray to maintain their quality. Store them in a dry, cool place, and use a soft cloth for gentle cleaning.
4. What is your return and exchange policy?
If your purchase isn’t right for you, we accept returns and exchanges within 30 days. Items must be unused and in their original packaging. For complete details, please see our Return Policy page.
5. Do you provide gift wrapping?
Yes, gift wrapping is available for an additional charge. Simply select this option during checkout, and we’ll prepare your order with extra care.
6. How long will delivery take?
Orders are processed within 1–3 business days. Delivery times depend on your location within the country, with most orders arriving in about 15–20 business days.
7. How can I track my order?
Once your order has been shipped, you’ll receive an email with a tracking number. You can use this to follow your delivery on the carrier’s website.
8. Can I update or change an order after purchase?
If you need to make changes, please contact us as quickly as possible. Once an order has been processed or shipped, we may not be able to adjust it.
9. Are your products hypoallergenic?
Many of our accessories are made with hypoallergenic materials.
10. What should I do if my item arrives damaged?
If you receive a damaged product, please contact us within 7 days of delivery. We’ll help you resolve the issue with either a replacement or a refund.
11. I’m shopping for a special event—can you help me choose?
Of course. Our support team is happy to offer recommendations based on your hairstyle, outfit, or the occasion.
12. How can I reach customer service?
You can contact us by email at support@karom.shop or by phone at +1 (208) 508-9288. Our team is ready to assist you with any questions.